CANCELLATION POLICY

If you wish to cancel an order that has been shipped but not delivered, a twenty-five percent (25%) cancellation fee is charged. All shipping charges will be your responsibility and borne by you.

However, if an order is cancelled but has been delivered, a twenty-five percent (25%) to one hundred percent (100%) cancellation and restocking charge shall be applied in addition to all shipping charges.

If you receive a damaged part or an incorrect part, please notify our customer service department within 48 hours otherwise will not be eligible for replacement or refund of the part. DO NOT SEND THE PART BACK BEFORE RECEIVING A Return Merchandise Authorization (“RMA”) from a Supreme Auto Parts representative. All return requests must be sent in writing via Email, Mail or Fax to Supreme Auto Parts, phone request will not be accepted.

Returning parts is the responsibility of the customer and Supreme Auto Parts must be provided with a return tracking number when the item is shipped. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided by Supreme Auto Parts. Parts must be returned to the location address provided upon receiving RMA. Items returned to Supreme Auto Parts offices will be forwarded to the correct address listed on the RMA instructions, at the customer’s expense.

Once the item is returned, it will be inspected and verified. Upon confirmation that it meets the requirements for refund, a credit request will be forwarded to Supreme Auto Parts accounting which will issue the actual customer refund. Items returned that are not in the original condition shipped (excluding items damaged in shipping that have been verified by the shipping company and (verified by an Supreme Auto Parts representative) will not be refunded. Items modified or taken apart for testing will not be accepted for returns or replacement, refund, or credit.

Note that all auto parts sold are identified by a unique code or marking which will be verified upon being returned.